The Intersection Of Data Quality And Data Privacy
With the impending removal of support for cookies, many marketers are turning to new methods to reach their desired audiences. Some voices in the industry have pointed to first-party data as a solution to replace cookies, and while, when gathered correctly, it avoids privacy issues, the fact is most organizations don’t have the database reach necessary to fuel effective campaigns. The alternative is third-party data that maintains privacy.
Whether you realize it or not, your personal data is used and stored in many ways by a variety of sources—from medical and education records to your HOA and volunteer organizations. The real issue with privacy isn’t that data is used but when it’s used without permission. Therefore, the key to privacy with third-party data is permission. Opted-in data means the user specifically opted-in to share their personal data. It adheres to privacy guidelines because the individual has given permission for it to be collected and shared.
People-based identity solutions have also risen in use and prominence as an alternative to cookies. Identity graphs offer a creative and privacy-friendly approach to data that can fuel effective omnichannel campaigns. Data is sourced from multiple high-quality providers and includes online and offline details for a full picture of the customer. Marketers can build highly customized audiences in the identity graph, but the actual data is anonymized to maintain privacy. From there, the anonymized IDs are taken from the graph to a demand-side platform to execute the campaign. Marketers can better reach the right prospects for their offers while maintaining consumer privacy.
Selecting A Third-Party Data Vendor
Finding the sweet spot for third-party data requires due diligence, but data quality and data privacy don’t need to be mutually exclusive. The number of data vendors has increased dramatically in recent years, with varying standards when it comes to data quality and privacy adherence. Before selecting a data provider, consider these questions:
• How is the data collected? If data is scraped using website monitoring technology, it could violate CAN-SPAM and CCPA (California Consumer Privacy Act).
• Is it opted-in data? If not, the user did not give permission for their data to be shared in the first place.
• Is the data regularly updated? Does the provider offer data cleansing services to amend first-party data?
• What is the data quality guarantee? For reference, 95% email address validity for the first 30 days is a good guideline to gauge against.
• Are email delivery receipts available? This provides reassurance that the quality is high and actually reaches the intended recipient.
The data privacy landscape has changed dramatically in recent years. Yes, there are many changes for marketers, but it’s also something that remains top of mind for buyers. Every time they opt-in to accept cookies when they visit a new website, they’re reminded that their data is being used. Privacy doesn’t need to be the elephant in the room that marketers don’t want to discuss. We need to start talking about it—and about the solutions that meet today’s business needs while maintaining consumer privacy standards.